| To be communicative | Maxwell and Lévesque, 2014 | |
· To offer truthful information | |||
| To use effectively different patterns of communication | Lee and Jones, 2008 | |
· To develop face to face communication It helps her maintain close bonds and share common goals while clarifying complex tasks and meanings · To use gestural, assertive and expressive language It facilitates efficient understanding between actors and her. · To employ a code It provides an interpretive system for ascertaining meaning and understanding of where communicative value lies · To utilize narratives, stories and jokes It facilitates the “ebb and fow” of face-to-face communication for both groups · To use on-line communication Improving online formatting as well as assertive/concise language helps the clarity of electronic messages | |||
Availability: To be physically present when is needed, approachable and reachable [4] [44] (5 articles) | |||
To facilitate spatial and cultural proximity | Jansson, 2011 | ||
To make easier mental proximity | Totterman and Sten, 2005 [71] | ||
To promote physical proximity | Totterman and Sten, 2005 [71] ; Van Gelderen, 2010 [72] | ||
| To receive customer at anytime | Presutti et al., 2011 [73] | |
· The customer often comes to her without reasons related to work | |||
To invite potential partners to visit her premises | Nguyen and Rose, 2009 | ||
To visit the partner’s facilities | Nguyen and Rose, 2009 | ||
Disclosure: To show vulnerability by sharing personal and/or business confidential information [14] (4 articles) | |||
| To give all information | Howorth and Moro, 2012 | |
· She is happy to be transparent with the bank manager | |||
To regularly communicate with the partner during the implementation of the contracts on business information and practices | Nguyen and Rose, 2009 | ||
To show vulnerability by sharing confidential information | Maxwell and Lévesque, 2014 | ||
To share private information | Jonsson, 2015 [69] | ||
· To provide to partners some of our own personal information (e.g., background, personal life) | Nguyen and Rose, 2009 | ||
Explanation: To explain details and consequence of information provided (1 article) Maxwell and Lévesque, 2014 [14] | |||
Loyalty: To have motives to protect and make the target person look good; altruism and demotivation to lie; willingness to give support … [4] [44] (8 articles) | |||
To accept her deferential position and engage in appeasement behavior | Doern and Goss, 2012 [74] | ||
To trade favors | Bowey and Easton, 2007 | ||
To be willing to cooperate | Bowey and Easton, 2007 | ||
· To support goodwill of cooperation | Curtis et al., 2010 | ||
· To explicitly show interest in long term of it | Nguyen and Rose, 2009 | ||
· She shows her commitment by initiating different forms of cooperation | Doern and Goss, 2012 |