To be open towards each other | Batterink et al., 2010 | |||
To maintain open dialogues |
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· To carry out informal communications to form a comprehensive picture of her · To bring about a communication that lead to friendship | Bergh et al., 2011 | |||
· To manage to really communicative each other | Weber and Weber, 2011 | |||
To disagree and agree on what is really important | Discua et al., 2013 | |||
To respect the wisdom of the entrepreneurs’ team member | Discua et al., 2013 | |||
To demonstrate “coach ability” and willingness to change | Maxwell and Lévesque, 2014 | |||
Reliance: To show willingness to be vulnerable through delegation of tasks [14] (4 articles) | ||||
To show willingness to be vulnerable through delegation of tasks | Bowey and Easton, 2007; Maxwell and Lévesque, 2014 | |||
To know aspects of the other party, such as reliance | Sigfusson and Harris, 2012 [79] | |||
To be able to be trusted at all times | De Clercq and Sapienza, 2006 | |||
Kinship *: Kinship, strong ties, friendship, and closeness … (16 articles) | ||||
| To make her acquaintance |
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· If the bank manager moves to another bank, they will change the bank accordingly: “he knows me very well …” | Howorth and Moro, 2006 | |||
· People know her | Jack and Anderson, 2002 | |||
· She has to make their acquaintance … It’s better to be friends | Doern and Goss, 2012 | |||
· To be good acquaintances with all people around her | Drnovsek et al., 2008 [80] | |||
| To keep deeply embedded relations | Curtis et al., 2010 | ||
· To avoid to create procedures and forms to manage the relationships | Curtis et al., 2010 | |||
· To have personal links | Howorth and Moro, 2006 | |||
· To attend their important personal life events (e.g., wedding or funeral of their family’s member) | Nguyen and Rose, 2009 | |||
To have good relations | Curtis et al., 2010 | |||
| To expose family atmosphere |
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· To make customers feel at home | Altinay et al., 2014 | |||
To be friends | Doern and Goss, 2012; Welter, et al., 2004 | |||
The longevity of the relationships with those known for longer timescales | Butler et al., 2007 | |||
| To demonstrate friendship |
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· To invite customer to socialize · To invite customer to come and have a chat · To frequently provide more general conversations | Butler et al., 2007; Altinay et al., 2014 | |||
To use of family and friend ties | Amatucci and Sohl, 2004; Sigfusson and Harris, 2012 [79] ; Discua et al., 2013 | |||
· To be embedded within the local context through family ties Her family was unfamiliar with the fashion industry but had extensive business knowledge, experience and acumen, were well regarded within the local community and provided both financial and moral support | Jack and Anderson, 2002 | |||
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| · The customer is a relative of her/of someone who works in the firm | Presutti et al., 2011 | |