t = P a t h sample _ 1 P a t h sample _ 2 [ ( m 1 ) 2 ( m + n 2 ) * S . E . sample 1 2 + ( n 1 ) 2 ( m + n 2 ) * S . E . sample 2 2 ] * [ 1 m + 1 n ] Function 1

Pathsample_1: path coefficient of positive disconfirmation on satisfaction

Pathsample_2: path coefficient of negative disconfirmation on satisfaction

S.E.sample1: standard error of path coefficient of positive disconfirmation on satisfaction

S.E.sample2: standard error of path coefficient of negative disconfirmation on satisfaction

m: positive disconfirmation population sample size

n: negative disconfirmation population sample size