Unable to answer

15

Variance test

2.376

Hygiene factor

Ease of Use

All samples

369

1.041

0.080

12.990

Positive disconfirmation

254

0.933

0.206

4.521

Negative disconfirmation

108

2.025

0.379

5.242

Unable to answer

7

Variance test

2.731

Hygiene factor

Compatibility

All samples

369

1.142

0.081

14.036

Positive disconfirmation

222

0.885

0.198

4.463

Negative disconfirmation

100

1.488

0.434

3.430

Unable to answer

47

Variance test

1.460

Performance factor

Service Quality

All samples

369

1.051

0.077

13.620

Positive disconfirmation

240

0.872

0.197

4.425

Negative disconfirmation

113

0.998

0.416

2.401

Unable to answer

16

Variance test

0.312

Performance factor

Service Quality―Reliability

All samples

369

0.953

0.090

10.545

Positive disconfirmation

223

0.944

0.224

4.223

Negative disconfirmation

108

1.259

0.479

2.630

Unable to answer

38

Variance test

0.682

Performance factor

Service Quality―Responsiveness

All samples

369

0.916

0.089

10.328

Positive disconfirmation

250

0.967

0.225

4.295

Negative disconfirmation

99

0.766

0.459

1.668

Unable to answer

20

Variance test

Motivator

Service Quality―Assurance

All samples

369

0.842

0.092

9.124

Positive disconfirmation

257

1.118

0.222

5.044

Negative disconfirmation

86

0.956

0.482

1.985

Unable to answer

26

Variance test

Motivator

Service Quality―Empathy

All samples

369

0.723

0.090

8.006