Constructs | Item | Survey Statement | Adapted from |
Familiarity with BOU (FB) | FB1 | I am familiar with BOU through magazines, newspaper or TV. | |
FB2 | I am familiar with BOU through visiting its website and getting information about it. | ||
FB3 | I am familiar with BOU through personal interactions. | ||
Structural Assurance (SA) | SA1 | BBS Connect has enough safeguards that make me feel comfortable using it to transact official business. | |
SA2 | I feel assured of the legal and technological structure of BBS Connect to protect me from financial losses. | ||
SA3 | I feel confident that encryption and other technological advances of BBS Connect make it safe for me to transact there. | ||
Social Influence (SI) | SI1 | My friends and workmates value the use of BBS Connect. | |
SI2 | The people that influence me use BBS Connect. | ||
SI3 | I find BBS Connect trendy. | ||
Facilitating Conditions (FC) | FC1 | I have all the necessary resources to use BBS Connect. | |
FC2 | I have the knowledge necessary to use BBS Connect. | ||
FC3 | All the contents of BBS Connect services are easy to read and understand. | ||
Task Characteristics (TAC) | TAC1 | I need to manage my accounts anytime anywhere. | |
TAC2 | I need to do transfers anytime anywhere. | ||
TAC3 | I need to have a real time control in my accounts. | ||
Technology Characteristics (TEC) | TEC1 | BBS Connect provides a quick service. | |
TEC2 | BBS Connect provides a real time service. | ||
TEC3 | BBS Connect provides secure services. | ||
Initial Trust (TR) | TR1 | BBS Connect is a trustworthy service. | |
TR2 | I can count on BBS Connect to protect my money. | ||
TR3 | I can count on BBS Connect to transfer my money safely. | ||
Task Technology Fit (TTF) | TTF1 | BBS Connect payment services are appropriate. | |
TTF2 | BBS Connect account management services are appropriate. | ||
TTF3 | Real time BBS Connect services are suitable. | ||
Performance Expectancy (PE) | PE1 | BBS Connect allows me to make my payments quicker. | |
PE2 | I save time using BBS Connect. | ||
PE3 | BBS Connect optimizes my financial operations. | ||
Effort Expectancy (EE) | EE1 | It is easy to get to the BBS Connect web page. | |
EE2 | It is easy to login BBS Connect. | ||
EE3 | Learning to use BBS Connect is easy. | ||
Behavioral Intention (BI) | BI1 | I will certainly use BBS Connect to transact. | |
BI2 | If I were asked about my opinion on BBS Connect, I would say something favorable. | ||
BI3 | I want to know more about BBS Connect. |