Dimensions | Very Dissatisfied | Dissatisfied | Neutral | Satisfied | Very Satisfied | Total |
Access | 2% | 3% | 7% | 48% | 40% | 100 |
Responsiveness | 1% | 1% | 8% | 54% | 36% | 100 |
Safety | 1% | 1% | 5% | 49% | 44% | 100 |
Reliability | 1% | 2% | 7% | 51% | 38% | 100 |
Empathy | 1% | 1% | 6% | 55% | 37% | 100 |
Average | 1% | 2% | 7% | 51% | 39% | 100 |