Dimensions

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

Total

Access

2%

3%

7%

48%

40%

100

Responsiveness

1%

1%

8%

54%

36%

100

Safety

1%

1%

5%

49%

44%

100

Reliability

1%

2%

7%

51%

38%

100

Empathy

1%

1%

6%

55%

37%

100

Average

1%

2%

7%

51%

39%

100