1

2

3

4

5

6

1) Community interaction

1

―

―

―

―

―

2) Two-way communication

0.737^**

1

―

―

―

―

3) Custermor participation

0.729^**

0.261^**

1

―

―

―

4) Joint Solution

0.723^**

0.336^**

0.313^**

1

―

―

5) Customer perceived value

0.534^**

0.531^**

0.525^**

0.381^**

1

―

6) Trust

0.387^**

0.359^**

0.411^**

0.384^**

0.624^**

1

7) Custermor

0.461^**

0.359^**

0.328^**

0.291^**

0.582^**

0.688^**