Training Day

Major Goals

Exemplary Exercises

1

・ involvement in the topic

・ knowledge of the theoretical bases of empathy and the Empathic Short Circuit

・ reflection of individual empathic acting

・ collecting associations with empathy after viewing a film clip with contagious laughter

・ mutual interviewing about recent emotional events and discussing empathic reactions

2

・ knowledge of the four steps and differentiations of Nonviolent Communication (NVC)

・ ability to formally use these four steps to rephrase individual messages

・ differentiating exemplary sentences into violent vs. nonviolent language

・ using both the feelings and needs inventory to specify typical messages by coworkers and patients as well as one’s own messages

3

・ insight into the experience of being fundamentally understood and the ability to promote this experience in others by using the NVC pattern

・ ability to spontaneously apply the NVC pattern in conversations with others and for emotional self-clarification in or after emotionally intense situations

・ having an argument about an actual disagreement first spontaneously and then by using the process of feedback to ensure that each single argument is truly understood before stating one’s counterargument

・ rephrasing another participant’s neutrally told story by filling it with assumed emotions and needs

・ retelling one’s own story with a focus on emotions and unfulfilled needs

4

・ ability to use the NVC pattern in a complex scenario similar to the actual work setting with the dual focus on the experience of the other person and on one’s own experience

・ critical look back on the training and individual conclusions about the opportunities and limitations of NVC in practice

・ example case as a role play taken from an actual situation with the responsibility of producing a positive outcome (i.e., the compliance of the patient) placed solely on the participant

・ discussion of pros and cons of the NVC pattern and its applicability