Constructs

Mean

SD

1

2

3

4

5

6

7

Service quality (1)

5.55

1.21

0.83

Emotional response (2)

6.01

0.91

0.51*

0.79

Monetary price (3)

5.90

1.12

0.41*

0.39*

0.76

Behavioral price (4)

5.47

0.92

0.29

0.33*

0.42

0.79

Reputation (5)

4.98

0.98

0.21

0.34

0.27

0.39**

0.74

Customer service experience (6)

5.02

0.94

0.35

0.27

0.43*

0.33

0.28**

0.82

Customer loyalty (7)

5.78

1.02

0.40

0.43

0.28

0.27*

0.31

0.33

0.84