Constructs | Mean | SD | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
Service quality (1) | 5.55 | 1.21 | 0.83 |
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Emotional response (2) | 6.01 | 0.91 | 0.51* | 0.79 |
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Monetary price (3) | 5.90 | 1.12 | 0.41* | 0.39* | 0.76 |
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Behavioral price (4) | 5.47 | 0.92 | 0.29 | 0.33* | 0.42 | 0.79 |
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Reputation (5) | 4.98 | 0.98 | 0.21 | 0.34 | 0.27 | 0.39** | 0.74 |
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Customer service experience (6) | 5.02 | 0.94 | 0.35 | 0.27 | 0.43* | 0.33 | 0.28** | 0.82 |
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Customer loyalty (7) | 5.78 | 1.02 | 0.40 | 0.43 | 0.28 | 0.27* | 0.31 | 0.33 | 0.84 |