Researcher | Year | Structural dimension | |
Main dimensions | Item of measurement | ||
Lee, Sirgy and Larsen, etc. [12] | 2002 | Get satisfaction | 7 Items, such as satisfaction with purchasing products and experience |
Satisfied with | 6 Items, such as satisfaction from product ownership | ||
Consumption Satisfaction | 11 Items, such as Satisfaction in the Use of Products and Services | ||
Maintenance satisfaction | 17 Items, such as Satisfaction of Maintenance Experience | ||
Satisfactory disposal | 7 Items, such as satisfaction with product convenience | ||
Sirgy, Lee and Kressmann [6] | 2006 | Design Requirements Satisfaction | 11 Items, such as good braking |
Insurance Demand Satisfaction | 6 Items, like having good insurance saves me from car accidents | ||
Maintaining Demand Satisfaction | 4 Items, such as cars, have a good guarantee for my safety. | ||
Handling demand satisfaction | 3 Items, like Believing in the Employees who Sell Me Cars | ||
Leong, Ang and Note, etc. [13] | 2016 | Emotion and Cognition | 9 Items, such as brand, quality |
consumer behavior | 6 Items, such as price, value | ||
Consumer environment | 2 Items, such as vulnerability | ||
Zhang Yuexian, Ma Qinhai and Yang Yong [30] | 2017 | Gratification | 6 Items, such as “Buy a favorite product or service” |
Positive emotions | 5 Items, such as “Happy” |