Axis | Objective questions | % Ratings | ||||
1 | 2 | 3 | 4 | 5 | ||
Interest | Q1―How often do you access the Conversational Agent? | 29% | 59% | 12% | 0% | |
Q2―In your opinion, is the Conversational Agent interesting? | 18% | 41% | 41% | |||
Utility | Q3―Do you consider the Conversational Agent useful for your learning? | 30% | 23% | 47% | ||
Satisfaction | Q4―In your opinion, is the Conversational Agent intelligent? | 41% | 41% | 18% | ||
Q5―Are the Conversational Agent’s answers coherent? | 42% | 29% | 29% | |||
Q6―Are the Conversational Agent’s answers relevant? | 42% | 29% | 29% | |||
Q7―How satisfied are you with the Conversational Agent? | 42% | 24% | 34% | |||
General | Q8―What do you expect from the Conversational Agent? | Open response | ||||
Q9―How could the Conversational Agent be improved? | Open response |