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Description

Kind of benefit

Advantaged area

1

Greater participation of the different levels involved, as they feel being the “designers” of a better organization

Qualitative: improved attitude.

All areas

2

The ship programming board time dropped by 67%

Economical/Managerial

Operations

3

API clients will pay the fees for service requests at the bank.

Better service quality and elimination of risk

All areas

4

The use of paper for internal formats was reduced by two thirds

Economical and Qualitative

All areas

5

Greater control over the use of machinery and materials

Managerial and Qualitative

Operations

6

Writing of the annual budget on a more realistic basis

Managerial and Control

All areas

7

The time to process requests and acquisitions was reduced by 50%

Economical and Qualitative

All areas

8

Planning of a more appropriate number of jobs on manoeuvres

Economical

Operations

9

The billing process has improved by 50% in relation to time

Economical and better service

Operations

10

Implementation of market research on potential customers

Economical

Trading

11

Agree on the preparation of flyers for all visits to clients or potential clients

Qualitative and Managerial

Trading

12

Preparing monthly work schemes

Qualitative and Managerial

Trading

13

To establish who will be responsible for developing and reporting surveys on the quality of services

Qualitative, Economical and better service quality

Trading and Operations

14

Implementation of a standardized process for the payment to suppliers of goods or services

Qualitative and Managerial

Material Resources /Administration-Finance

15

Introduction of standardized process for the payment to contractors in public works

Qualitative and Managerial

Engineering/Material Resources/

Administration-Finance

16

Paperless handling of information necessary for public works

Economical/Managerial

Engineering

17

Redefining mission, current and future functions

Qualitative y Managerial

Security and Ecology

18

Reduction of time in the accounting process for income by 59% (51 - 21 minutes)

Economical and Control

Administration-Finance

19

Eliminating the use of paper for internal communication (memos, written notice)

Economical and Qualitative

All areas