1

The time for passenger boarding process in smaller vessels is to be reduced by 47%, from 14.3 to 7.6 minutes

*Qualitative: improved service quality

*Economical

Administration and Finance

2

The time for the billing process. Collection was reduced by 99% (from 15 days to 4.5 minutes), equivalent to an improvement of 10,666%

*Economical:

*Collection problems are eliminated

*Increased liquidity

*Efficient and reliable process

*Problems that deal with discretion are eliminated

*Responsibilities of the administrative and operational areas are redefined

Operations and

Administration. Finance

3

Implementation of a redistribution Project of the berthing area for smaller vessels

*Better quality service

*Better promotion for APIVAL

*Organizational and control

*Economical

Operations and

Trading