Level

Service agent

I

II

III

IV

V

Outcome of level

a

0.668643

0.794197

0.884546

0.921937

0.897458

IV

b

0.621531

0.772595

0.891866

0.956186

0.951802

IV

c

0.862299

0.901099

0.802313

0.746289

0.723816

II

d

0.637706

0.772725

0.875953

0.927739

0.916862

IV

e

0.664282

0.794688

0.908869

0.828725

0.805631

III

f

0.736601

0.885917

0.801003

0.859187

0.848163

II

g

0.668469

0.807688

0.907803

0.949365

0.923932

IV

h

0.551921

0.696836

0.824382

0.911333

0.939183

V

i

0.604322

0.753955

0.875141

0.944834

0.948511

V

j

0.877895

0.874627

0.828077

0.820269

0.725099

I

k

0.540525

0.688819

0.820277

0.911701

0.944535

V

l

0.643165

0.768151

0.862172

0.807727

0.794696

III

m

0.492183

0.645696

0.789349

0.898606

0.951949

V

n

0.668643

0.712107

0.792993

0.849177

0.831472

IV

o

0.621531

0.928329

0.827973

0.925387

0.961169

V