Older persons’ need as well as expectations for improved health services

The CCM components

Theme 1: The need to be safeguarded

Delivery system re-design

Sub-themes:

The need for a coordinator

Access to specialist psychiatric care

Learning skills to better deal with problems

Support to address emotional pain

Delivery system re-design

Delivery system re-design

Self-management support

Self-management support

Theme 2: Expectation of being considered capable and valuable

Productive interactions

Sub-themes:

Being taken seriously

Being involved in decision-making

Experiences of trust and hope

Well-informed active patient

Well-informed active patient, decision-support

Self-management support