Older persons’ need as well as expectations for improved health services | The CCM components |
Theme 1: The need to be safeguarded | Delivery system re-design |
Sub-themes: The need for a coordinator Access to specialist psychiatric care Learning skills to better deal with problems Support to address emotional pain |
Delivery system re-design Delivery system re-design Self-management support Self-management support |
Theme 2: Expectation of being considered capable and valuable | Productive interactions |
Sub-themes: Being taken seriously Being involved in decision-making Experiences of trust and hope |
Well-informed active patient Well-informed active patient, decision-support Self-management support |