| Factors | Poor service | High tariffs both call & internet | Unnecessary charges | Network Issues | High cost of Data bundle | High charges for internet | high charges for call | poor internet service | Others |
| Total | 8 | 8 | 3 | 19 | 6 | 10 | 3 | 1 | 10 |
| % | 11.10% | 11.10% | 4.20% | 26.40% | 8.30% | 13.90% | 4.20% | 1.40% | 13.90% |