Hypothesis

Empirical evidence

H1: Perceived reputation → perceived trust

Supported

H2: Perceived privacy → perceived trust

Not supported

H3: Perceived size → perceived trust

Not supported

H4: Perceived security → perceived trust

Supported

H5: Perceived usefulness → perceived trust

Not supported

H6: Familiarity with the web → perceived trust

Supported

H7: Perceived ease of uses → perceived trust

Supported

H8: Perceived trust → purchase intention to use EPS

Supported

H9: Perceived trust → actual purchase using credit cards

Supported

H10: Perceived trust → actual purchase using cash on delivery

Supported

H11: Perceived trust → actual purchase using PayPal

Supported