Sl. No. | Proposed Tasks/Activities | By L2 Team | By Customer | Deliverables & Sample Templates |
| Functional: | | |
|
1 | Check Configuration | |
| Configuration Testing Doc |
2 | Review the Configuration | | | Configuration Review |
3 | Document the Settings | | | Approved Configuration Docs |
| Problem Analysis: |
|
|
|
4 | Study Typical Issue list | |
| Get a feel for problems |
5 | Talk to Users/SMEs and check out sample solution workarounds/fixes | |
| List of Solution possibilities and Case dB enlisting |
6 | Get Approval/Test for completion | | | Approval Doc |
| Problem Resolution: |
|
|
|
7 | Recommend alternatives or fix bug | |
| Issue analysis document |
8 | Make the Fix | |
| List of Solution possibilities and Case dB enlisting |
9 | Verify and Validate Fix | |
| Validate Fixes |
10 | Check with Users and capture results | |
| Document solution and results |
11 | Get Approval | | | Approval Doc |
| Other issues: |
|
|
|
12 | Analyze the Interface issues & Data related errors | |
| Issue analysis document |
13 | Make the desired changes | |
| List of Solution possibilities and Case dB enlisting |
14 | Verify and Validate the change | |
| Validate Fixes |
15 | Check with Users and capture results | |
| Document solution and results |
16 | Get Approval | | | Approval Doc |
| Issue Closure: |
|
|
|
17 | Check Output with Users | | | User Confirmation―Doc/E-MAIL |
18 | Document Results | |
| Unit Testing Results |
19 | Describe Problem and Solution with Users’ comments |
| | Respective Document & Case dB enlisting |
20 | Collect Performance data | | | User Confirmation/Print outs |
21 | Collate Issue Logs & Tickets closed | |
| Ticket Logs |
22 | Submit Closure Report |
|
| Periodic Reports |
| Monitoring: |
|
|
|
23 | Monitoring Scheduled Jobs | |
| Job failure notifications |