DETAILS | Mean | S.D. | Verbal Interpretation |
Customers are not happy with what they have bought from the shop/store, but rather with the pampering they received from the shop/store employees. | 4.04 | 0.78 | Very Satisfied |
Shop/Store employees know that to make a sale, they need to be sensitive to even the smallest needs of their customers. | 4.00 | 0.83 | Very Satisfied |
Shop/Store employees exerting extra effort attending to customer details is rewarding because it ends in customer satisfaction. | 4.06 | 0.83 | Very Satisfied |
Shop/Store employees fully understand that the smaller the detail of service they provide, the greater is its importance to the customer. | 4.00 | 0.82 | Very Satisfied |
Customers are usually satisfied by the extent of spoiling treatment they received from shop/store employees. | 4.02 | 0.82 | Very Satisfied |
OVERALL DETAILS | 4.02 | 0.37 | Very Satisfied |