EMPOWERMENT | Mean | S.D. | Verbal Interpretation |
Shop/Store employees in Dongguan Street always give importance to customer suggestions. | 4.01 | 0.82 | Very Satisfied |
The experience shown by shop/store employees in Dongguan Street to facing customer complaints reflects their professionalism to handling criticism of customers. | 4.04 | 0.85 | Very Satisfied |
Customers leaving the shop/store smiling reflects satisfaction to the quality of service rendered by the employees. | 4.00 | 0.79 | Very Satisfied |
Shop/Store employees fully understand that the only way to improving service is to accept customer feedback. | 3.95 | 0.83 | Very Satisfied |
Customers provide suggestions because they also want the shop/store to be successful. | 3.95 | 0.82 | Very Satisfied |
OVERALL EMPOWERMENT | 3.99 | 0.37 | Very Satisfied |