SIMPLICITY | Mean | S.D. | Verbal Interpretation |
Facility in the English language of shop/store employees is key to successful communication with customers. | 3.98 | 0.81 | Very Satisfied |
Customers are usually happy when shop/store employees make the transactions simple. | 3.98 | 0.84 | Very Satisfied |
Customers enjoy the little/small/simple things that shop/store employees do for them. | 3.96 | 0.80 | Very Satisfied |
Customers appreciate more small deeds from shop/store employees. | 3.98 | 0.83 | Very Satisfied |
Sometimes shop/store employees and customers easily agree with the use of a calculator. | 4.09 | 0.82 | Very Satisfied |
OVERALL SIMPLICITY | 4.00 | 0.37 | Very Satisfied |