AVAILABILITY and ACCESSIBILITY | Mean | S.D. | Verbal Interpretation |
Customers are free to get business cards with contact details from shops/stores to reach them easily. | 3.98 | 0.84 | Very Satisfied |
The shops/stores can be reached thru email. | 4.01 | 0.79 | Very Satisfied |
The shops/stores have a website so customers can communicate prior to their visit to the shop/store. | 4.00 | 0.81 | Very Satisfied |
The shop/store can be contacted even after shop/store hours. | 3.89 | 0.83 | Very Satisfied |
Shop/Store employees readily make themselves available when customers call them. | 4.05 | 0.82 | Very Satisfied |
OVERALL AVAILABILITY and ACCESSIBILITY | 3.99 | 0.38 | Very Satisfied |