AVAILABILITY and ACCESSIBILITY

Mean

S.D.

Verbal Interpretation

Customers are free to get business cards with contact details from shops/stores to reach them easily.

3.98

0.84

Very Satisfied

The shops/stores can be reached thru email.

4.01

0.79

Very Satisfied

The shops/stores have a website so customers can communicate prior to their visit to the shop/store.

4.00

0.81

Very Satisfied

The shop/store can be contacted even after shop/store hours.

3.89

0.83

Very Satisfied

Shop/Store employees readily make themselves available when customers call them.

4.05

0.82

Very Satisfied

OVERALL AVAILABILITY and ACCESSIBILITY

3.99

0.38

Very Satisfied