SPEED | Mean | S.D. | Verbal Interpretation |
The shop/store employees are fast in responding to customer needs. | 3.97 | 0.80 | Very Satisfied |
When issues arise, shop/store employees resolve them with the customers immediately. | 4.01 | 0.83 | Very Satisfied |
Quality is inherent in the speedy delivery of service. | 4.05 | 0.81 | Very Satisfied |
Customers always feel very comfortable receiving speedy service. | 4.00 | 0.84 | Very Satisfied |
Providing speedy service to customers is important to shops/stores in Dongguan Street to succeed. | 4.02 | 0.82 | Very Satisfied |
OVERALL SPEED | 4.01 | 0.36 | Very Satisfied |