Customer Satisfaction | Mean | S.D. | Verbal Interpretation |
1. Speed | 4.01 | 0.36 | Very Satisfied |
2. Transparency | 4.02 | 0.35 | Very Satisfied |
3. Availability & Accessibility | 3.99 | 0.38 | Very Satisfied |
4. Friendliness | 3.98 | 0.38 | Very Satisfied |
5. Simplicity | 4.00 | 0.37 | Very Satisfied |
6. Empowerment | 3.99 | 0.37 | Very Satisfied |
7. Accuracy | 4.00 | 0.37 | Very Satisfied |
8. Details | 4.00 | 0.37 | Very Satisfied |
Overall Customer Satisfaction | 4.00 | 0.37 | Very Satisfied |