Problem	Category	Detailed description
Business problems	Functionality	I) Service ability and innovation ability need to be improved. II) Indicators monitoring ability need to be further improved.
Business problems	Data	III) Scattered data need to be further integrated. IV) Customer multi-dimensional analysis needs to be strengthened.
System problems	Functionality	V) There are some difficulties in docking business information in electronic channel, and order flow is depended on manual handling. VI) Because of the multi-channel, there is lack of coordination between business, sales and order information. VII) Operational system lack of controls in a global perspective. VIII) The function between self-built system and provincial company system is gradually overlapped. IX) Products, orders, customers and channel information provided to decision-making support are scattered. X) There is lack of information system for decision-making, generating decision information transmission time slowly.
System problems	Data	XI) Business unit independent accounting, which is unfavorable for contrast. XII) There are some analysis function shortcomings combined with the production and management.