Time spent on supervision | The time spent on supervision | Time spent in completing the supervision | Examining the time spent on supervision portrays that there was reduction of time spent on supervision from 4 hours using paper based questionnaire to 2 hour when the tool was used. |
Feedback mechanism and prompt resolution |
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| Timely and appropriate feedback mechanism is crucial for effective program performance. It was revealed by in-depth interview that the tool automatically generated the outcome of the supervision, this provided a good opportunity for Immediate and timely feedback, rapid review of result as well as prompt resolution and corrective action for identified challenges were made |
Users challenges | Obstacles encountered in using the tool | Navigating the checklist, technical challenges and internet challenges | Despite all these successes, the supervisors had minimal challenges with the tool; according to most supervisors, retrieval of information of previous supervision was not possible and sending of result was difficult due to poor network service. |