| Codes | Definition of code | Examples | Analysis |
| Defining Supervision | Defining what supervision is and types | Guiding, helping and mentoring a staff to perform his work efficiently | In explaining further on what supervision is, the in-depth interview participants were quick to point out that supervision is helping, guiding, and encouraging a staff to perform his task in line with set standards. |
| Training | Duration of training and knowledge acquired by supervisors on supportive supervision and use of new tool (smartphone) | 1 - 5 days training, adequate, inadequate, failure to use tool, effectively, transmit data and interprete result | Building the capacity of CV is an essential pre-requisite to enable them carry out their assigned tasks. From the discussions with the CVs, all were trained. The topics included overview of TB control program, supportive supervision, review of checklist and use of smartphone. It was attested during the interview that the training was adequate and beneficial to their assigned tasks and helped them perform effectively. This was succinately put as I think the training was not adequate and comprehensive (supervisor indepth interview 4) |
| Acceptance of the tool | Defines the willingness and easiness to use the tool | Willingness to use the tool, acceptance by supervisors | Analysing the acceptance of the tool depicts that supervisors were elated with the new tool and showed willingness to use the tool. According to some supervisors, there were no technical hitches with the tool; they attested that the tool was user friendly. This was succinctly put as “the phone is similar to the smartphone we are using and easy to operate” Control officer “We were able to use the phone and complete the supervision” (supervisor in-depth interview). Furthermore majority of the supervisors confirmed that the tool was user friendly |
| Generation of supervision outcome | The time taken to generate result | Time the supervisory outcome is generated | Timely generation of supervisory outcome and prompt resolution is vital and crucial for improving program performance. It was attested by the supervisors that there was automatic generation of supervisory outcome after completion of the checklist. It was interesting according to them to see the overall performance of the facility thereby providing a good opportunity for immediate feedback and timely resolution of challenges. This was tersely put as “the color indicators displayed the facility performance” (control officer in-depth interview 2) |