Hospital performance indicator | Definition | Effect | Reference |
Patient Satisfaction (8 studies) | Patient satisfaction | ↓ and ↑ | [32] [49] |
↓ | [46] | ||
↑ | [1] [16] [42] [43] [48] | ||
Loyalty | ↑ | [1] | |
↓ and ↑ | [32] |