| Item | n | Item | n | ||
| Offender | Patient | 6 | Details of harassment (duplicates included) | Behaved agitatedly and belligerently | 74 |
| Father | 41 | Glared menacingly | 49 | ||
| Mother | 79 | Acted in an intimidating manner | 31 | ||
| Grandfather | 6 | Acted in a threatening manner | 10 | ||
| Grandmother | 12 | Demanded money | 3 | ||
| Other | 4 | Demanded that staff kneel apologetically on the ground | 3 | ||
| Offender’s sex | Male | 50 | Other | 28 | |
| Female | 98 | Cause of harassment (duplicates included) | Long waiting time | 51 | |
| Offender’s age group (in years) | 0 - 9 years | 3 | Medical treatment or staff response that is not in line with the patient’s/family’s wishes | 40 | |
| 10 - 19 | 2 | Insufficient explanation of test results or treatment plan | 17 | ||
| 20 - 29 | 24 | Disease that the patient is suffering from | 10 | ||
| 30 - 39 | 56 | Medical-fee related | 7 | ||
| 40 - 49 | 35 | Hospital environment | 4 | ||
| 50 - 59 | 12 | Unknown | 14 | ||
| 60 - 69 | 9 | Other | 22 | ||
| ≥70 | 7 | Impact on work (duplicates included) | None in particular | 114 | |
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| Worsening of mental-health symptoms | 34 | |
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| Interference with work | 16 | |
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| Establishment of post-incident measures | 4 | |
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| Other | 10 | |