Abbreviation

Category

Definition

G2B

Government to business

This category includes interactions between governments and businesses [16] - [18] . Example: access to current information, renewing and obtaining licenses, registration of companies, and payment of taxes [16] [19] .

G2C

Government to citizen

This category includes all the interactions between a government and its citizens [20] [21] . Example: Renewing a driver’s license and paying traffic fine [18] [22] -[24] .

G2E

Government to employee

This category refers to the relationship between thE-government and its employees [16] [25] [26] .

Example: giving employees access to training, e-mail, e-learning, and authorizations to access databases to gain information needed to complete services [25] [27] [28] .

G2G

Government to government

This category includes delivering the services, sharing databases and resources between government departments and agencies [20] [21] .