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| Identification | Acquisition | Development | Dissemination | Use | Preservation |
| 1 | Mapping of internal and external knowledge | Acquisition of courses | Maintenance of knowledge development centers | Conducting team activities and activities between teams | Development of knowledge on the job | Select the knowledge to retain |
| 2 | Identification of knowledge flow | External cooperation | Knowledge development policies | Space management and proximity of teams | Manage the application of knowledge acquired in training | Store knowledge |
| 3 | Knowledge gaps identification | Internal training | Externalization of tacit knowledge actions | Information Security and Confidentiality Policies | Knowledge demands from other areas | Update knowledge |
| 4 | Mapping of projects | Hiring specialists | Application of systematic problem-solving methods | Organizational structures that facilitate knowledge exchange | Information and knowledge availability | Identify key employees |
| 5 | Visibility of employees and structures | Incorporation of knowledge | Encouraging research and development | Deliberate redundancy of knowledge to facilitate its exchange and retention | Physical structures that facilitate knowledge exchange | Build and use document management systems |
| 6 | Understand the knowledge environment | Strategic alliances | External and intra-organizational cooperation | Communication policy that facilitates knowledge exchange | Adoption of technologies that facilitate the exchange of knowledge. | Incentive and motivation policies to retain knowledge. |
| 7 | Responsibilities and limits of access to information and knowledge | Importing Stakeholders’ knowledge | Conciliation of individual and collective goals of knowledge development. | Reproduction of knowledge | Communication media that facilitates knowledge absorption | Systematic transfer of skills |
| 8 | Construction and use of systems to support access to information and knowledge |
| Knowledge construction through daily and routine work actions | Building knowledge networks |
| Selective explanation interviews in the demission process |
| 9 | Development of knowledge search strategies |
| Encouraging the exchange and dissemination of knowledge | Socialization of knowledge |
| Use of shared language on organizational knowledge topics |
| 10 | Benchmarking |
| Integration and communication policies | Professional training |
| Lessons learned to record |
| 11 | Mapping knowledge sources |
| Incentives for creativity |
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| 12 | Construction of knowledge matrices |
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