Basic competence:

Individual is reasonably tolerant, willing to interact successfully but responds only to events instead of planning for them;

Intermediate competence:

Individual prefers responding in a neutral way to difference, and is

prepared to respond and adapt to the demands of unfamiliar situations;

Full competence:

Individual is confident enough of his/her own position in order to take a polite stand over issues and is constantly ready to use a large repertoire of strategies, knowledge, and skills to deal with difference.