| Phase of laboratory work flow | Quality indicators | IOM domains | Performance target |
| Pre-Analytical | Specimen rejection rate | Effectiveness, efficiency timeliness and safety | >95 |
| Analytical | PTP/CD4 count | Safety | ≥80 |
| PTP/Chemistry | Safety | ≥80 | |
| PTP hematology analyzer | Safety | ≥80 | |
| PTP film reading | Safety | ≥80 | |
| PTP HIV serology | Safety | >90 | |
| Analytical | Reagent stock out* | Efficiency | ≥80 |
| Analytical | Equipment down time* | Efficiency | ≥90 |
| Analytical | Commodities rejection rate* | Efficiency and safety | ≥80 |
| Post-Analytical | Turnaround time# | Timeliness | >95 |
| Post Analytical | Client satisfaction survey | Effectiveness and timeliness | ≥80 |