No

Variables that affect overall tourist satisfaction which are not related directly with NNP service performance

Percentage of satisfaction from selected respondent (152)

Very low

Low

Undecided

Good

Very good

No.

%

No

%

No.

%

No.

%

No.

%

1

Accommodation hotel selection, quality service (bed, food, drinks) & facility condition

111

73

41

27

-

-

-

-

-

-

2

Cost required and expense that delivered outside of the park

-

-

-

-

23

15.1

29

19.1

100

65.8

3

Service performance by tour agent in itinerary arrangements, auxiliary support and service delivery (fee paid for the tour)

-

-

89

58.5

11

7.2

52.1

34.2

-

-

4

Access and opportunity to explore local area& contact local culture through memorable incidents

33

21.7

54

35.5

3

2

52

34.2

10

6.6

5

Access and to opportunity to shopping, taking photos, purchasing souvenirs and gifts

-

-

19

12.5

-

-

51

33.5

82

53.8

6

Opportunity for night life activities & attractiveness

8

5.3

30

19.7

-

-

78

51.3

36

23.7

7

Tour leaders and drivers professional &social skills, character, personal experience, cleanness and knowledge for achieving the tour objectives

13

8.5

55

36.2

10

6.6

74

48.7

-

-

8

The peace and quiet of the destination

-

-

20

13.1

-

-

80

52.6

52

34.3

9

The climate and the landscapes of the destination (natural attractions)

-

-

52

34.2

100

65.8

10

Historic sites or places

152

100

11

The presence of recreational attachment in the context of devoted sport fan behavior at each destination

22

14.4

59

38.8

-

-

71

46.8

-

-

12

Opportunity to learn and see something

20

13.1

13

8.5

31

20.4

88

57.8

-

-

13

Availability of space on each destination point

-

-

100

65.8

-

-

52

34.2

-

-

14

Tourism service provider (souvenir shopper and etc.) on their responsive, reliability, empathy and prompt service delivered

83

54.6

60

39.4

-

-

-

-

-

-

Average result

12.7

30.3

3.42

29.7

16.7