No | Variables that affect overall tourist satisfaction which are not related directly with NNP service performance | Percentage of satisfaction from selected respondent (152) | |||||||||
Very low | Low | Undecided | Good | Very good | |||||||
No. | % | No | % | No. | % | No. | % | No. | % | ||
1 | Accommodation hotel selection, quality service (bed, food, drinks) & facility condition | 111 | 73 | 41 | 27 | - | - | - | - | - | - |
2 | Cost required and expense that delivered outside of the park | - | - | - | - | 23 | 15.1 | 29 | 19.1 | 100 | 65.8 |
3 | Service performance by tour agent in itinerary arrangements, auxiliary support and service delivery (fee paid for the tour) | - | - | 89 | 58.5 | 11 | 7.2 | 52.1 | 34.2 | - | - |
4 | Access and opportunity to explore local area& contact local culture through memorable incidents | 33 | 21.7 | 54 | 35.5 | 3 | 2 | 52 | 34.2 | 10 | 6.6 |
5 | Access and to opportunity to shopping, taking photos, purchasing souvenirs and gifts | - | - | 19 | 12.5 | - | - | 51 | 33.5 | 82 | 53.8 |
6 | Opportunity for night life activities & attractiveness | 8 | 5.3 | 30 | 19.7 | - | - | 78 | 51.3 | 36 | 23.7 |
7 | Tour leaders and drivers professional &social skills, character, personal experience, cleanness and knowledge for achieving the tour objectives | 13 | 8.5 | 55 | 36.2 | 10 | 6.6 | 74 | 48.7 | - | - |
8 | The peace and quiet of the destination | - | - | 20 | 13.1 | - | - | 80 | 52.6 | 52 | 34.3 |
9 | The climate and the landscapes of the destination (natural attractions) | - | - |
|
|
|
| 52 | 34.2 | 100 | 65.8 |
10 | Historic sites or places |
|
| 152 | 100 |
|
|
|
|
|
|
11 | The presence of recreational attachment in the context of devoted sport fan behavior at each destination | 22 | 14.4 | 59 | 38.8 | - | - | 71 | 46.8 | - | - |
12 | Opportunity to learn and see something | 20 | 13.1 | 13 | 8.5 | 31 | 20.4 | 88 | 57.8 | - | - |
13 | Availability of space on each destination point | - | - | 100 | 65.8 | - | - | 52 | 34.2 | - | - |
14 | Tourism service provider (souvenir shopper and etc.) on their responsive, reliability, empathy and prompt service delivered | 83 | 54.6 | 60 | 39.4 | - | - | - | - | - | - |
| Average result |
| 12.7 |
| 30.3 |
| 3.42 |
| 29.7 |
| 16.7 |