22 | Adequate capacity to satisfy customer’s needs | 75 | 49.3 | 40 | 26.3 | - | - | 37 | 24.4 | - | - |
23 | Promotion strategies and implementation about NNP | 75 | 49.3 | 32 | 21.1 | - | - | 45 | 29.6 | - | - |
24 | Responsiveness | - | - | 64 | 42.1 | - | - | 88 | 57.9 | - | - |
25 | Reliability |
|
| 38 | 25 | 20 | 13.1 | 94 | 61.9 | - | - |
26 | Empathy | - | - | - | - | - | - | 60 | 39.5 | 92 | 60.5 |
27 | Tangibility | 30 | 19.7 | 30 | 19.7 | 30 | 19.7 | 62 | 40.9 | - | - |
28 | Easy to access | - | - | 69 | 45.4 | - | - | 83 | 54.6 | - | - |
29 | Expensive | - | - | - | - | - | - | 100 | 65.8 | 52 | 34.2 |
30 | Peace and quiet too much traffic, too many people and noise | - | - | - | - | - | - | 152 | 100 | - | - |
31 | Contact with nature, landscape, environment, & tourist attraction to see (historic site) | - | - | - | - | - | - | 102 | 67.1 | 50 | 32.9 |
32 | Infrastructure-road, bridge (Inside the park) | 97 | 63.8 | 55 | 36.2 | - | - | - | - | - | - |
33 | Night life-arrangement for destination-service offer on 2 camping sites | 111 | 73 | 41 | 27 | - | - | - | - | - | - |
34 | Easy to get information and available need by the customer | - | - | 69 | 45.4 | - | - | 83 | 54.6 | - | - |
35 | Facilities to children and elders | 122 | 80.3 | 30 | 19.7 | - | - | - | - | - | - |
36 | Unwillingness to hear advice and comment | - | - | 41 | 26.9 | - | - | 111 | 73.1 | - | - |
37 | Adequate communication skills (language & others) | - | - | 42 | 27.6 | - | - | 100 | 65.7 | 10 | 6.7 |
| Average |
| 15.4 |
| 24.1 |
| 2.87 |
| 40.3 |
| 9.7 |