22

Adequate capacity to satisfy customer’s needs

75

49.3

40

26.3

-

-

37

24.4

-

-

23

Promotion strategies and implementation about NNP

75

49.3

32

21.1

-

-

45

29.6

-

-

24

Responsiveness

-

-

64

42.1

-

-

88

57.9

-

-

25

Reliability

38

25

20

13.1

94

61.9

-

-

26

Empathy

-

-

-

-

-

-

60

39.5

92

60.5

27

Tangibility

30

19.7

30

19.7

30

19.7

62

40.9

-

-

28

Easy to access

-

-

69

45.4

-

-

83

54.6

-

-

29

Expensive

-

-

-

-

-

-

100

65.8

52

34.2

30

Peace and quiet too much traffic, too many people and noise

-

-

-

-

-

-

152

100

-

-

31

Contact with nature, landscape, environment, & tourist attraction to see (historic site)

-

-

-

-

-

-

102

67.1

50

32.9

32

Infrastructure-road, bridge (Inside the park)

97

63.8

55

36.2

-

-

-

-

-

-

33

Night life-arrangement for destination-service offer on 2 camping sites

111

73

41

27

-

-

-

-

-

-

34

Easy to get information and available need by the customer

-

-

69

45.4

-

-

83

54.6

-

-

35

Facilities to children and elders

122

80.3

30

19.7

-

-

-

-

-

-

36

Unwillingness to hear advice and comment

-

-

41

26.9

-

-

111

73.1

-

-

37

Adequate communication skills (language & others)

-

-

42

27.6

-

-

100

65.7

10

6.7

Average

15.4

24.1

2.87

40.3

9.7