Variable

Conceptual definition

Operational Definition

Emotional Intelligence

Self-Emotion

Appraisal

The capacity to see and show one’s

feelings precisely [14] .

Will be measured using a 3 item, 5-point Likert scale ranging from strongly disagree to strongly agree.

1) I have a good sense of why I have certain feelings most of the time

2) I have good understanding of my own emotions.

3) I really understand what I feel [38] .

Other-Emotion Appraisal

An individual ability

to recognize emotions

in others, or the ability

to know how another feels [31] .

Will be measured using a 3 item, 5-point Likert scale ranging from strongly disagree to strongly agree.

1) I am a good observer of others’ emotions.

2) I am sensitive to the feelings and emotions of others.

3) I have good understanding of the emotions of people around me [38] .

Regulation of emotion

The ability of an individual to regulate emotions in self and in others so that a desirable outcome can be attained [17] .

Will be measured using a 4 item, 5-point Likert scale ranging from strongly disagree to strongly agree.

1) I can control my temper so that I can handle difficulties

2) I am quite capable of controlling my own emotions.

3) I have good control of my own emotions.

4) I can always calm down quickly when I am very angry [38] .

Use of Emotion

A person ability to analyze and evaluate complex emotions so that they can form emotional knowledge [17] .

Will be measured using a 4 item, 5-point Likert scale ranging from strongly disagree to strongly agree.

1) I always set goals for myself and then try my best to achieve them.

2) I always tell myself I am a competent person.

3) I am a self-motivating person.

4) I would always encourage myself to try my best [38] .

Transformational Leadership

Transformational Leadership

When one or more persons engage with others in such a way that leaders and followers raise one another to higher levels of motivation and morality [31] .

Will be measured using a 4 item, 5-point Likert scale ranging from strongly disagree to strongly agree.

1) Senior leadership in the organization provides clear direction for the future

2) I believe that the department heads are communicating effectively.

3) Senior leadership treat employees as the organizations most valued asset

4) Our leaders inspire me to do my best work every day

(Dwivedi et al. 2020)

Job Satisfaction

Job Satisfaction

An individual attitude towards his or her job [14] .

Will be measured using a 4 item, 5-point Likert scale ranging from strongly disagree to strongly agree.

1) I like the people I work with

2) My job is enjoyable

3) I like doing the things I do at work

4) In general, I like working here

(Jung and Yoon 2016)