Statement | Factor | References |
1) Using mobile banking would make it easier for me to conduct banking transactions. 2) I would find mobile banking useful in conducting my banking transactions. 3) Mobile banking would help me to access anytime. | Perceived Usefulness | (Puriwat, & Tripopsakul, 2017) [46] (Gandhi, & Sheorey, 2017) [18] |
1) Using Mobile banking for handling my bank transactions is something I would do. 2) I would use mobile banking for my banking needs. 3) I’m satisfied with mobile banking services. | Adoption Intention | (Puriwat, & Tripopsakul, 2017) [46] (Gandhi, & Sheorey, 2017) [18] |
1) I think that online transactions carried out on mobile are secure. 2) Using pin code in mobile banking application may be lost. 3) I think that my personal information may get leaked. | Perceived Risk | (Gandhi, & Sheorey, 2017) [18] (Puriwat, & Tripopsakul, 2017) [46] |
1) People around me suggest to me using mobile banking. 2) I can chat online with customer services representative of the institution when I need it in my mobile. | Social impact (Sociality) | (Gandhi, & Sheorey, 2017) [18] (Puriwat, & Tripopsakul, 2017) [46] |
1) The design of the mobile application is well created 2) The design (such as colors, font size, animation, etc.) of the mobile application is attractive. | Design Aesthetics | (Puriwat, & Tripopsakul, 2017) [46] |