Statement

Factor

References

1) Using mobile banking would make it easier for me to conduct banking transactions.

2) I would find mobile banking useful in conducting my banking transactions.

3) Mobile banking would help me to access anytime.

Perceived

Usefulness

(Puriwat, & Tripopsakul, 2017) [46]

(Gandhi, & Sheorey, 2017) [18]

1) Using Mobile banking for handling my bank transactions is something I would do.

2) I would use mobile banking for my banking needs.

3) I’m satisfied with mobile banking services.

Adoption

Intention

(Puriwat, & Tripopsakul, 2017) [46]

(Gandhi, & Sheorey, 2017) [18]

1) I think that online transactions carried out on mobile are secure.

2) Using pin code in mobile banking application may be lost.

3) I think that my personal information may get leaked.

Perceived Risk

(Gandhi, & Sheorey, 2017) [18]

(Puriwat, & Tripopsakul, 2017) [46]

1) People around me suggest to me using mobile banking.

2) I can chat online with customer services representative of the institution when I need it in my mobile.

Social impact

(Sociality)

(Gandhi, & Sheorey, 2017) [18]

(Puriwat, & Tripopsakul, 2017) [46]

1) The design of the mobile application is well created

2) The design (such as colors, font size, animation, etc.) of the mobile application is attractive.

Design Aesthetics

(Puriwat, & Tripopsakul, 2017) [46]