| Variable | Dimension | KMO | AVE |
1 | Independent variable Change management | cultural change | 0.842 | 0.556 |
2 | Technological change | 0.823 | 0.541 | |
3 | Structural change | 0.829 | 0.639 | |
4 | Tasks change | 0.814 | 0.529 | |
5 | Incentive systems change | 0.709 | 0.587 | |
6 | Dependent Variable quality of health service | Tangibles, | 0.760 | 0.538 |
7 | Reliability, | 0.780 | 0.559 | |
8 | Responsiveness | 0.801 | 0.689 | |
9 | Assurance | 0.814 | 0.739 | |
10 | Empathy | 0.864 | 0.679 | |
11 |
| Change Resistance Moderator | 0.772 | 0.512 |