Variable

Dimension

Item No

Cronbach Alpha coefficient

1

Independent variable Change management

cultural change

7

0.884

2

Technological change

9

0.912

3

Structural change

8

0.938

4

Tasks change

8

0.987

5

Incentive systems change

7

0.883

39

0.970

6

Dependent Variable quality of health service

Tangibles,

9

0.910

7

Reliability,

8

0.880

8

Responsiveness

7

0.854

9

Assurance

7

0.947

10

Empathy

9

0.948

40

0.969

11

Change Resistance Moderator

14

0.935

93

0.983